Booking Policy | Unique Hair Design

UHD Booking Policy

New Client Consultations + Non-Refundable Booking Fee

Cancellation / Booking Conditions

By booking an appointment with Unique Hair Design you are agreeing to our cancellation conditions. Here is a breakdown of our cancellation fees:

Standard services + Colour services : Cancellations outside of 24 hours of your appointment – No charge. Balayage, Ombre or Large Lightening Services: Cancellations outside of 48 hours of your appointment – No charge
Standard services + Colour services : Cancellations within 24 hours of your appointment – 100% of service will be charged. Balayage, Ombre or Large Lightening Services: Cancellations within 48 hours of your appointment – 100% of service will be charged
No shows – 100% of booked service will be charged.

Cancellation / Booking conditions – Online

When booking an appointment all appointments will have a “Booked” status. When a booking is “Confirmed” either by text message, verbally or via email, social channels by a client it is expected that you will be attending the appointment. If you have not confirmed your appointment then We make every effort to contact you to confirm the date and time of your appointment.

We do so by sending an automated text message 4 days before requiring a Yes/No answer. If we do not hear from you we will then call and leave a voice mail on day 3. If still no answer we will send you a manual text message to confirm. If We do not hear from you by 48 hours we will contact you via email, phone and text message if you fail to confirm then we may cancel this appointment.

If you forget to attend a confirmed appointment then the appointment becomes a “No Show” and is fully payable.

Please understand it is your responsibility to remember your appointment dates and times to avoid missed appointments and cancellation fees. You are always welcome to call and double check your appointments if you’re unsure.

Late Policy

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. Clients will generally be allowed a 5-10-minute grace period. After that time, we will call to check you are on your way. If you are more than 10 minutes late please note that we will do as much of the service as possible within the allotted time but the full service is payable.

Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of the day. Again, please remember that your appointments are reserved for you and only you. We very much appreciate your business and adherence with our policies. These policies allow us the opportunity to ensure the smooth running of Unique Hair Design We very much appreciate your business and adherence with our policies.

Adjustment Policy

All services are non-refundable however we are more than happy to provide an adjustment service for free of charge at our discretion depending on the circumstances. In case of a disagreement, an adjustment service must be validated by management.

You have 10 days to contact the studio to receive a complimentary service to adjust any dissatisfaction. The service must be either a mistake from the service provider (Unique Hair Design) and not because you might have changed your mind after the service has been performed or due to a previous hair state or you have deviated from the after care form details.

It is important you contact the studio as soon as you are unhappy so we can schedule you As Soon As Possible for any adjustment service.